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China catches up with mobile ad tech
July 28, 2015 By

Earlier this year China officially became a mobile-first country when the China Internet Network Information Center (CNNIC) reported that more people in China used mobile to surf the Web than computers for the first time.

Luxury’s slowed growth forecast: How brands can come out on top
July 24, 2015 By

The Boston Consulting Group recently announced its prediction that luxury sales growth will slow to single digits over the next 10 years.

How to market to the various kinds of luxury consumers
July 23, 2015 By

As the market for luxury goods and services continues to grow worldwide, here are some key trends for the various segments of luxury consumers in Hong Kong, Singapore and Indonesia. Marketers can use the actionable insights offered here to reach their target consumers more effectively and efficiently, starting now.


Goldfish-sized attention spans: The marketer’s new challenge
July 22, 2015 By

For marketers, the shrinking of attention spans is yet another challenge in the age of multiple content sources and engagement options.

3 steps to build long-term customer relationships with mobile
July 21, 2015 By

Here are three fundamental steps that brands need to take to build long-term relationships with their customers using the mobile app.

Why Apple Watch apps should be one-dimensional
July 20, 2015 By

You cannot do everything on the watch – and Apple is not marketing it this way. However, it seems some marketers strive for very ambitious goals to make fully functional apps for Apple Watch that simply do not make sense.


Why store visits are not conversions
July 17, 2015 By

Given the inherent flaws, counting store visits as conversions represents a rather alarming shift in the industry. Marketers are investing dollars in campaigns without being able to correlate them to sales results.

There is no mobile customer: Leveraging omnidevice data to boost ecommerce performance
July 15, 2015 By

As the omnichannel reality of ecommerce sinks in, it has become harder and harder to ascribe any meaningful significance to a particular mobile channel’s conversion rate by itself.

How to build a successful Apple Watch app
July 14, 2015 By

While expectations vary over how it will sell, one analyst predicts that 20 million of the Apple Watches will be snapped up by year-end, making it the most popular smartwatch ever.


3 steps to effective customer acquisition using digital marketing
July 13, 2015 By

If you do not have a strategy in place before you begin, you might as well be throwing your money away. The most important aspect is having your message aligned with your audience to ensure that your marketing matches with the customer’s purchase intent.

Mastering the art of mobile persuasion
July 10, 2015 By

How does the ever-increasing “self-sufficient” mobile shopper force us to re-shape our definition of differentiated customer service? What is the role of today’s marketer? Are we replaceable by mechanized data parses and auto-targeting?

Why a mobile loyalty program is imperative when selling to millennials
July 9, 2015 By

Edging out baby boomers as the largest generation, millennials are maximizing their purchasing power by controlling $600 billion in annual spending, which is why – unless your business skews towards an older demographic – you should tailor your marketing efforts, especially your loyalty program, to millennial customers.


Book excerpt: Why People (Don’t) Buy
July 8, 2015 By

Isiah Berlin, British philosopher and thinker, wrote an essay titled “The Hedgehog and the Fox” in 1953, in which he argued that influential thinkers can be divided into two categories: hedgehogs and foxes. This analogy was inspired by the ancient Greek warrior-poet Archilochus, who is reported to have noted that the fox knows many things; the hedgehog one great thing.

5 key elements of a well-designed responsive Web site
July 7, 2015 By

When developing a Web site for your business, you simply cannot ignore that the majority of Web site browsing in 2015 is conducted through mobile devices.

How beacon technology enhances the restaurant customer experience
July 6, 2015 By

Beacon technology has penetrated the retail industry and is set to revolutionize the restaurant industry, as we know it.


Brands must move budgets to the world’s most influential mass medium
July 2, 2015 By

According to eMarketer, mobile advertising spending will surpass the $100 billion mark in 2016, an increase of 430 percent from 2013. Mobile has achieved first-screen status, with average users checking their phones up to 150 times a day, according to Facebook.

Getting mobile onboarding right to avoid app abandonment
July 1, 2015 By

A large majority of customers will abandon an app within the first minute. That is why mobile onboarding – the process of walking a user through a few screens to orient them with an app and its features – is crucial in deciding whether a user becomes active or calls it quits.

How luxury brands must navigate point of sale
June 29, 2015 By

Customers expect to be blown away by the opulence of a luxury brand’s retail store. No longer is it just a place to purchase products but can be a destination – a must-see stop for consumers to soak up the luxurious experience created by the product displays.


Missed opportunities of mobile messaging
June 26, 2015 By

There is no shortage of articles on how to make the best use of the mobile medium, replete with key factors and catchy acronyms. But here are a few simple ideas that I do not find in the wild. They are borne of my incredulity over our collective lack of manners.

6 fundamentals of successful mobile engagement
June 19, 2015 By

Today’s customers are undeniably mobile. And that means they have access to more information than ever before – both on you and your competitor – and they can access that information anywhere, anytime. So how can you make your brand’s messages stand out in a sea of digital noise?

How Everything-as-a-Service will help brands on mobile
June 18, 2015 By

How can a company get everything right so that its app is a smash hit, both for users and the business’ bottom line?