Rachel Lamb

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Bally, Chanel highest-rated luxury branded sites: Luxury Institute

July 18, 2011

Why are all of the luxury consumers on Amazon.com?

July 8, 2011

Wedding, graduation season sustained luxury economy in June: SpendingPulse

July 8, 2011

American Express cardmember spend up 25pc with improved customer experience

June 23, 2011

US, Chinese consumers fuel British luxury rebound

June 20, 2011

Affluent consumers’ luxury department store patronage stagnant: study

June 16, 2011

BMW, Audi, Lexus top Facebook IQ study

June 3, 2011

Low consumer confidence study does not affect luxury consumers

June 2, 2011

67pc Twitter users click-through Tweets to branded Web sites: study

May 31, 2011

Gen Z members likely to buy counterfeit products to get closer to brand: research

May 26, 2011

Only 14.7pc retailers inquire reasons for email opt-out

May 17, 2011

April luxury spend up 9.6pc year-over-year: SpendingPulse

May 12, 2011

Luxury goods spending could reach $275B in 2011: study

May 5, 2011

Four Seasons only luxury chain to crack top 10 Digital IQ Index

April 29, 2011

50pc affluent consumers do not use social media: Affluence Research Center

April 18, 2011

Louis Vuitton, Rolls-Royce win big with site performance: expert

April 12, 2011

Audi pushes first touchpad-enabled service in new vehicles

March 24, 2011

Porsche, Lexus and Jaguar voted most dependable: J.D. Power

March 21, 2011

Lexus voted No. 1 in customer satisfaction: J.D. Power

March 15, 2011

Abandoned cart emails key to win back shoppers: study

February 23, 2011

Less than 5pc of companies excel at delivering customer service excellence: study

February 23, 2011