Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.
American Express is ramping up its environmental efforts with a new global campaign in partnership with a marine conservation group.
Luxury brands’ digital offerings come up short of shoppers’ expectations, at a time when 65 percent of millennial and Generation Z consumers start their buying journeys online.
While the majority of new car buyers are familiar with autonomous driving features, more than a third would still opt for a standard vehicle over autonomous cars or models with automated features if given a choice.
What will it mean for car manufacturers when the number of millennials buying cars outstrips that of Gen X? They are a generation that does not respond well to Jeremy Clarkson and the existing totems of motoring media.
British accessories label Anya Hindmarch is paying homage to the written word with a London Fashion Week installation centered on mail.
Italian fashion label Gucci is pushing to become carbon neutral in a long-term commitment to its sustainability strategy.
Fortnum & Mason and Lexus are among the luxury brands using art to engage consumers during the London Design Festival.
High-net-worth individuals in the U.S. are prioritizing financial security, with new research finding three-quarters of this group believe it is more important than ever to future-proof their wealth.
We can now control the visual world we surround ourselves with, and it is becoming more personal.
