American Marketer, July 9, 2019 – Meet Forrester’s top customer experience expert at AMCX New York

Published: July 9, 2019

Your Message Subject or Title Ideas and insights for marketers July 9, 2019 Read more on www.americanmarketer.com | Subscribe Retail Meet Forrester’s top customer experience expert at AMCX New York As retail and marketing trend digital, getting customer experience right across channels is table stakes for marketers. David Truog, Forrester Research’s go-to analyst for CX, will […]

Meet Forrester’s top customer experience expert at AMCX New York

Published: July 9, 2019

As retail and marketing trend digital, getting customer experience right across channels is table stakes for marketers. David Truog, Forrester Research’s go-to analyst for CX, will spell out the ways you can win over your competition in the scramble to acquire and retain customers by delivering the best experience.

How to fix the problem in department stores

Published: July 9, 2019

Department store retailing is a people business. It is not a product business anymore. What department stores sell now is less important than how they sell it: the shopping experience.

Automakers look to the future at Goodwood Festival of Speed

Published: July 8, 2019

Luxury automakers, ranging from British icons Rolls-Royce and Aston Martin to upstarts such as McLaren, made their presence known at the 2019 Goodwood Festival of Speed in an effort to reach motor enthusiasts.