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Conglomerate Kering has been named the second most sustainable company in the world in the Corporate Knights’ Global 100 Index.

NEW YORK – Although a new wave of wealthy consumers has embraced technology to a greater degree than its predecessors, most are pursuing real experiences, freedom and happiness.

NEW YORK – As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.

NEW YORK – Forward-thinking executives and researchers can have a significant impact on the luxury industry as heritage and other high-end brands look to expand their customer base during this competitive era.

NEW YORK – As high-end real estate brokerages compete to attract prosperous sellers and buyers, many are looking for ways to personalize and enhance customer experiences through digital technologies.

NEW YORK – Marketers need to stop compartmentalizing store shoppers and online consumers and begin treating them as one and the same.

NEW YORK – With luxury becoming an even more heavily concentrated business, brands and retailers need to brace themselves for changing consumer demands and expectations.

NEW YORK – Luxury brands should be receptive to expanding beyond their original product offerings to grow in new markets and attract younger affluents.

NEW YORK – Retailers need to constantly evaluate their digital infrastructures and nurture relationships with solution providers to successfully introduce technological innovations for shoppers.