AI can pave way for more personal, efficient customer service

Published: January 10, 2018

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology’s real value will be in freeing up employees to focus on what really matters: improving a company’s culture and efficiency.

Jewelers can open new market by courting gays, lesbians

Published: January 10, 2018

When I was on the hunt for an engagement ring awhile back, I wanted something truly special for my fiancé. What I was not looking for was a diamond ring. Let us face it: Most men do not want to flash a diamond on their finger.

Millennials have changed the family vacation

Published: January 8, 2018

Affluent millennials are pushing the envelope with constantly evolving travel trends, where visitors look to cities rather than tropical beach destinations.