3 skills that will dictate future customer service
Artificial intelligence (AI) has shaken up customer service.
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Time, experiences becoming ultimate luxuries of the future: Lexus report
More than half of consumers believe that the luxury is better defined as a “lifestyle of experiences” than the acquisition of goods, indicative of the shift towards intangible indulgences.
Marketers should look beyond just data
The initial delight around a curated advertising experience has been met with recent blowback around data privacy.
Ferrari is world’s strongest brand, Bernard Arnault second-best brand guardian
Italian sports car maker Ferrari retained pole position as the world’s strongest brand for the second year in a row, according to Brand Finance.
Sales associate service still key differentiator for retailers
Almost three-quarters of consumers say that personalized service from frontline staff plays an integral role in shaping their decisions of which retailer to do business with, pointing to the continued importance of human help amid an increasingly independent retail environment.
Luxury brands benefit from positive macroeconomic tailwinds: report
Higher home values and stock prices are fueling the fortunes of wealthy consumers, while a strong jobs market with rising incomes adds additional demand for luxury offerings among the affluent.
Companies should play integral role in shaping sustainable future
Rather than relying on governmental regulations alone to combat climate change, companies should get involved and go beyond these guidelines in part because it is financially sound, according to a new report from Positive Luxury.
Wealthy to grow 5.7pc this year to 26.6M with combined worth of $110 trillion
This year looks to be one of solid expansion in the global wealthy population and their respective wealth, according to an optimistic outlook from Wealth-X.
Past year in luxury was more evolution than revolution: BCG exec
NEW YORK – While China is fueling a significant portion of luxury growth, the millennial generation is poised to have a greater impact on the business’ expansion in the coming years.
What will retail look like in 2030?
NEW YORK – In the coming decade, luxury retail will need to adapt at breakneck speed to keep up with consumers’ expectations.