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Efficiency, empathy essential for brands to meet CX expectations

Which changes in consumer behavior will persist after lockdown?

Luxury labels fail to truly engage social followers during digital fashion weeks: Fashionbi

Beauty buyers expect more inclusivity, omnichannel services post-pandemic

Post-COVID-19 consumers will continue shift to values-based, digitally-savvy brands: Forrester

75pc of consumers unlikely to share branded hashtag: study

WeChat Luxury Index: Seizing new digital opportunities

Brand awareness declining with Gen Z

Luxury car customers are less satisfied than last year

Livestreaming commerce to reach $100B in China by 2023: Forrester

Special invite to join State of Luxury 2021 survey – respondents get exec summary

Global counterfeiting expected to reach $2.8 trillion by 2022: report

Influencer brand tribes hold promise post-COVID-19

Focus on hospitality element vs. simply sanitation measures for travel to rebound

China’s lower-tier cities: New battlefield for reaching affluent and HNW consumers

How consumer spending fared so far through 2020

Personalized Web site, email experiences most likely to increase brand loyalty

Hear eBay, Saks, Alibaba, Facebook, BCG, Forrester, McCann, Bentley and Harrods at Future of Luxury eConference Sept. 23-24

The new US consumer mindset

Sourcing, business outlook for fashion shook up

Disconnect exists between brand commitment and execution of diversity and inclusion initiatives