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Customer satisfaction hinges on fulfilling specific needs: Forrester

Emotion should not be underestimated in building customer loyalty

Monobrands gain ground in luxury ecommerce, but multi-brands maintain prominence: report

Boomers still outbuying younger clientele in prime London market

Ecommerce experience heightening consumers’ retail expectations

Luxury hotels can leverage social clout to attract young affluents

Fight against fakes becomes more important as counterfeit quality grows

Kawhi Leonard/Nike lawsuit: Key to know who owns IP rights upfront

Desire for sustainable fashion spans all generations

Coordinated, prominent product placement most effective: study

Luxury home brands lacking cohesive voices, images: report

Long-term discretionary spending remains steady: Deloitte

Millennials to inherit $68tn, will spend on values

Affluents pull back on luxury purchases as confidence wanes: report

Chinese beauty buyers show growing interest in niche labels

Affluent millennials, travelers among most engaged consumer segments

Contextual content strategy: Lexus’ approach to personalization

Millennials push impulse shopping, flexing brands

In-store events may not solve bricks-and-mortar’s problems

Most luxury auto ad spend focused on demographics: report

Luxury brands can leverage inclusivity for differentiation: Coresight