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Can emerging luxury brands compete with the old guard?
January 4, 2017 By

Dior, Chanel, Gucci, Rolex, Dunhill, Armani, Vuitton – prestigious names that we all recognize in an instant, the time it takes to say “Ritz.” Daslu, Concern Kalina, Ganjam, Shang Xia – these might take a little longer, cause a frown to appear as you search in the back of your mind, or even raise an eyebrow or two. Do you know them?

Mobile marketing strategy: Are brands aligned with their customer experience?
January 4, 2017 By

Marketers need to look at the big picture, and may need to change their mobile success goals from conversion to engagement, at least in the short term.

The intelligent luxury economy in 2017
January 3, 2017 By

The intelligent luxury economy is changing the way that luxury consumers work, live, learn, create and play. It is a mash-up of intelligent cyber-physical systems that create new capabilities for people and machines.


Mobile marketing tools and tips for 2017
January 3, 2017 By

As the New Year begins, marketers are carefully planning their strategies for their campaigns in 2017. Sure, there are plenty of tools, tips and tricks to choose from, but selecting the right ones for your brand’s objectives is crucial.

13 customer experience trends for 2017
December 30, 2016 By

When today’s consumer has questions about your product, it is no longer acceptable to wait for the answers — they must be addressed in real time or the customer will turn to the next readily available and better option.

Finding opportunity in the chaos of mobile advertising
December 30, 2016 By

For consumers, a smartphone can represent familiarity and comfort. For marketers, though, a smartphone can represent chaos and uncertainty. Conversations I have with agencies, brands and publishers about mobile marketing increasingly seem marked by anxiety.


Vivienne Westwood, K11 team up with Chinese contemporary artists to get consumers thinking about climate change
December 30, 2016 By

Environmental issues are a recurring topic among luxury brands in China as the country struggles with pollution and the wide-ranging effects of being a manufacturing superpower.

Top 10 mobile marketing trends for 2017
December 29, 2016 By

Mobile continues to be the marketer’s medium of focus, with mobile increasingly subsuming the overall digital advertising landscape. Where go eyeballs, so goes the money.

When the labels lost their status: 3 steps to reclaim luxury
December 28, 2016 By

Designer merchandise used to be the ultimate status symbol. The upper class was defined by who they wore. For most others, the closest they could get to a Donna Karan dress was leafing through the glossy pages of Vogue magazine.


Ecommerce: The new holiday frontier
December 27, 2016 By

A season once defined by hectic shopping malls, frenzied crowds and stocking the shelves of bricks-and-mortar stores shifted this year to something a bit more homey.

Why luxury needs to go native
December 23, 2016 By

Brand-safe environments and measurable key performance indicators need to help wean luxury advertisers off their print habit.

Email, push and SMS: Integrated or independent?
December 23, 2016 By

With attention spans shrinking and mobile devices dominating, you can see how mastering short-form messaging will be a key skill for marketers of the future.


Top 10 controversies in China’s luxury industry for 2016
December 22, 2016 By

From geopolitical disputes to debates over cultural appropriation, China tends to be a place where it is easy for foreign brands to get embroiled in controversies, no matter how hard they try to avoid it.

3 misconceptions about location-based services
December 22, 2016 By

Even though 83 percent of application users say location is crucial to their app experiences, it is astounding that more than half of location-dependent app users have not turned their location services on – even for things as basic as weather and navigation apps.

7 ways to reduce shopping cart abandonment on mobile
December 22, 2016 By

Shopping cart abandonment rates on mobile are higher than on desktop and driving the global abandonment rate up to 73.4 percent.


How retailers can get the most out of Apple’s iMessage update
December 21, 2016 By

The updated iMessage platform opens up a wide variety of opportunity for retailers looking to boost engagement with their apps.

4 ways retailers can engage holiday shoppers via SMS
December 19, 2016 By

One form of marketing that is likely being overlooked by digital marketers during the holidays – even though statistics indicate it may be the most effective form of brand communication today – is SMS/MMS text messaging.

Unwed, digitally savvy millennials affecting luxury jewelry business
December 16, 2016 By

Many jewelers had built their businesses around weddings, with a particular concentration on diamond engagement rings. As these sales have fallen precipitously year over year, they now must change their focus. But to what?


Mobile travel is not ready for take-off
December 16, 2016 By

Behind many of the travel apps’ problems is the mistaken notion that a mobile app should simply recreate the desktop experience. This ignores the fact that mobile devices are not just a complement to desktop computers – they are an alternative.

4 principles of inflection-point detection and monetization
December 14, 2016 By

The consequence of missing a trend can be devastating to an organization. This is especially apt when it comes to business where consumer behavior is rapidly changing alongside politics, economics and technology.

Chinese social media app Weibo’s comeback lures luxury brands
December 13, 2016 By

In tech news in the past week, China’s social media app Weibo is showing signs of a strong rebound in a WeChat world, and luxury brands have been wasting no time taking advantage of the platform’s expanding reach.