3 trends that will define mobile retail marketing in 2016

Published: January 27, 2016

Last year was another banner year for mobile. Mobile search overtook desktop for the first time, heralding the smartphone as the connected digital device of choice. We also saw further market penetration for new mobile platforms such as wearables and mobile pay.

Chinese New Year do’s and don’ts for luxury brands and retailers

Published: January 26, 2016

China has declared a national holiday this year from Feb. 7-13, which paves the way for the massive travel that corresponds to Chinese New Year, known as the 40-day Chunyun period. This is also the largest human migration in the world, with more than 3.7 billion trips made during the Chunyun period in 2015.

Payments: The last mile of online customer intimacy

Published: January 26, 2016

When it comes to online commerce, the point at which money changes hands has often been the moment a sale falls apart. What was a carefully crafted brand experience becomes off-putting and complicated. There are confusing redirects, forms that clash with the rest of the design, and a lot of sensitive data that needs to be entered.

Why do hotels always end up with mobile in room 101?

Published: January 25, 2016

It is no secret that hotels have had their Web-based business swiped from under their noses by the likes of Priceline, owner of Kayak and Booking.com. Now the preferred destination for hotel visitors online despite not owning any property or producing anything, Priceline has a bigger market value than the top 15 hotel groups combined.