The rapid rebound of the Chinese luxury shopper may well be repeated in the United States, barring further waves of the COVID-19 coronavirus that force re-closures and the implementation of quarantine measures.
Consumers crave normality, but they have new priorities, according to the third edition of the EY Future Consumer Index that monthly tracks the sentiment and behavior of 14,074 individuals across 18 countries.
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Most of the information about the customer’s DNA is stored in the top sales professional’s head since he or she is really the engagement layer for key high-net-worth clients.
The only way forward in overcoming the growing aversion that affluent and wealthy clients have toward luxury goods and services sales associates is to transform and elevate the role. This is even more critical post-pandemic.
Louis Vuitton, Chanel, Hermès, Mercedes-Benz, BMW and Gucci were among the world’s most valuable global brands this year.
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Luxury conglomerate Kering has unveiled a new dedicated biodiversity strategy with a series of new targets to achieve a “net positive” impact on biodiversity by 2025.
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Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs – until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce.
