Testing apps before the holidays

Published: October 16, 2012

While it might be OK to not have bought any gifts yet, if you delay testing your mobile applications for much longer, it will be a “Bah Humbug” rather than “Happy Holidays” for your company.

Bergdorf, Barneys deemed best relationship-builders: report

Published: October 15, 2012

Bergdorf Goodman and Barneys New York were lauded by high-net-worth consumers for being the most effective at maintaining salesperson-to-customer relationships in comparison to other high-end retailers, according to a new report by the Luxury Institute.

Mobile planning for social integration

Published: October 12, 2012

At least 10 percent of consumers around the world use mobile social media, thanks to the growth of services such as Facebook and China’s QQ.

The end of retail as we know it?

Published: October 11, 2012

Most retailers are currently building barriers to deal with small waves, while a tsunami is fast approaching.

13 days with a feature phone

Published: October 10, 2012

I lost my iPhone on Saturday, Sept. 8 getting out of a yellow New York cab, stretching out over a puddle.

7 steps to inspiring luxury customers’ loyalty

Published: October 9, 2012

At the beginning of this century, there was a dramatic shift in luxury customer values. The lines between luxury, premium and mass market started to blur. More new brands entered the fray and now competition is tougher than ever before.