Can enthusiasts move the needle in the auto industry?

Published: November 28, 2011

Automakers such as Mercedes-Benz, Rolls-Royce and Aston Martin have dedicated fan bases that emphasize the branded lifestyle and can push the experience to another level by inspiring others.

Driving customer loyalty in a mobile world

Published: November 23, 2011

In the last few weeks, we have seen the mobile world ride out a slew of news and technology glitches. One overarching issue that resonated: the need for quality customer service.

Online to overtake in-store holiday sales: American Express, Harrison Group

Published: November 21, 2011

Ecommerce transactions have been creeping up on in-store sales for a few years, but the digital channel is forecast to finally overtake the traditional shopping medium this holiday season, according to findings from a study by American Express Publishing and Harrison Group.