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Why retailers’ print catalogs are making a comeback
August 18, 2014 By

A certain Wall Street Journal article has been causing quite a stir lately. The article discusses the fact that big retailers such as Bonobos, IKEA, Athleta and H&M are releasing traditional print catalogs in a digital age – and seeing huge gains.

New rules of customer engagement
August 15, 2014 By

Marketing faster network speeds and offering new devices is no longer enough to keep customers on board. Now wireless carriers are also competing to provide to the best customer experience.

4 ways to avoid the risks of responsive design
August 13, 2014 By

While responsive design can be a great tool for retailers and ecommerce brands looking to reach mobile users, more marketers are finding out the hard way that it can actually hurt Web site performance and sales.


Back-to-school spending to grow 3.3pc: NRF
August 12, 2014 By

The National Retail Federation released its annual Back to School/Back to College (BTS/BTC) outlook July 17 and projects a combined total spend of $74.9 billion, up 3.3 percent from the projected season’s spend in 2013.

Why mobile conversions lag behind desktop
August 12, 2014 By

Mobile first. We hear it everyday, but mobile conversions still lag behind desktop. Some fault mobile as an inferior advertising medium, but observed trends suggest otherwise.

Creating an effective loyalty strategy for luxury brands
August 11, 2014 By

Why have luxury marketers lagged in adopting loyalty?


Wearables are the new loyalty frontier
August 11, 2014 By

My prediction is that wearables will take over helping consumers shop, purchase and share, and so loyalty must embrace them sooner or later.

Marketers should rethink their approach to CRM in mobile
August 8, 2014 By

As prevalent as mobile advertising has become, one of its more powerful applications remains fairly idle: targeting the customers and prospects in your CRM database.

5 pitfalls that banks must avoid as they offer mobile service
August 7, 2014 By

According to Javelin Strategy and Research, by switching just one customer’s in-branch deposit per month to the mobile channel, the average bank stands to save almost $50 per year per customer, adding up to $1.5 billion in cost savings for the industry.


Information overload: The psychology of being connected 24/7
August 6, 2014 By

When everyone has access to constant streams of status updates, news reports, memes and videos, do our brains change the way we filter information? How receptive are we throughout the day? When do we suffer from disinterest or fatigue?

How marketers in India use SMS differently from US peers
August 5, 2014 By

While the U.S. is clearly more advanced in terms of its adoption of mobile technologies, India stands out for the sheer centrality that mobile phones have to everyday lives.

Finding the balance point in mobile advertising
August 5, 2014 By

The more you pay, the better chance you have to hit high-quality media pockets. But how high should you go? And can you really hit your volume targets when bidding only on the high-end traffic?


Key takeaways for brands from Google I/O
August 1, 2014 By

Google’s emphasis on smart devices and enhanced notifications has implications both for consumers and for the brands and businesses that serve them.

How to avoid bandwidth and latency issues with the mobile Web site
July 31, 2014 By

People have no patience for slow-loading sites and applications on their mobile phones anymore. In fact, the very nature of mobile devices – used while on the go – places a premium on speed and convenience.

Where is the innovation in mobile advertising?
July 30, 2014 By

In the last decade, mobile devices have changed the way we communicate with one another, access information and consume media. Surprisingly, it has not really changed the way advertisers use these devices to communicate with consumers.


Alipay’s ecommerce solution for luxury brand expansion in China
July 29, 2014 By

It turns out that the Chinese, both in rural and urban areas, empowered by China’s steadily solidified infrastructure, prefer conducting all commercial transactions online or on their mobile phone.

3 quotes that guide my mobile and cross-channel strategy
July 28, 2014 By

Like most people, I read and listen to mobile marketing pundits as much as I possibly can. From that sea of facts and opinions, there are three quotes that truly stand out and guide my mobile and cross-channel strategy. They are simple yet profound, and I believe they will stand the test of time.

When to use push notifications versus SMS messaging
July 24, 2014 By

Businesses are still learning and discovering new ways to use SMS mass texting and push notifications as consumer engagement forces. Each technology possesses its own strengths and it is important to understand what those are when creating a mobile marketing strategy.


What the AmEx-Uber partnership signals about customer engagement
July 23, 2014 By

American Express’ recently announced partnership with Uber on a first-of-its-kind loyalty program represents the latest attempt to evolve from executing transactions to creating meaningful human interactions.

Innovating luxury and improving the shopping experience
July 8, 2014 By

The United States is an emerging market when it comes to luxury. The country has 23 percent of the world’s GDP and 44 percent of ultra-high-net-worth individuals and 30 percent of the world millionaires. Yet the U.S. represents only 20 percent of luxury good sales.

Brands must rethink their approach to CRM via mobile
July 3, 2014 By

As prevalent as mobile advertising has become, one of its more powerful applications remains fairly idle: targeting the customers and prospects in your CRM database.