Luxury set to buck the frugal trend

Published: May 26, 2023

Bain & Company projects that the luxury goods market will continue to experience positive growth, rising by 60 percent in value by the end of the decade.

The niche world of ultra-luxury brands

Published: May 25, 2023

The luxury world is dominated by mega brands and luxury groups such as LVMH, Chanel or high-end car marques who have the marketing might and mass-market appeal to launch multiple products across many price points to the widest audience. But there is a whole universe of brands that only service a handful of customers.

AI-powered chatbots will boost fashion CX

Published: May 25, 2023

AI-powered chatbots can help provide better product discovery and recommendations, improved customer satisfaction, decreased return rates and better conversion and retention.

Adding luxury luster to jewelry ecommerce

Published: May 24, 2023

Tech-savvy consumers currently expect the same kind of first-class experience when shopping online for high-end jewelry that was once only available by going to a bricks-and-mortar location.