Cash transactions in a mobile retail world

Published: November 19, 2012

The convergence of cloud-based software and feature-rich mobile devices offers new possibilities for retailers to better serve and engage their shoppers.

Top 5 CRM mistakes made by luxury brands

Published: November 16, 2012

Evidence suggests that some luxury brands are less skilled at CRM than others – and there are some particularly common pitfalls.

Lessons from Harry Winston

Published: November 15, 2012

In the last few weeks, there have been rumors about an impending sale of the Harry Winston brand. What follows is an assessment of the company’s presentation on the Web and a few observations on how Harry Winston has inadvertently highlighted the brand’s inherent weaknesses in terms of its business model, value proposition and marketing strategy.