News

FTC enforcement highlights compliance with Consumer Review Fairness Act

Positive feedback, relevant information key to drawing in new consumers

Brands fail to consistently improve customer experiences: Forrester

Prime London real estate dominated by Chinese, US buyers

Luxury ecommerce lacks speed, leaving shoppers behind: report

Tech-augmented hospitality offers more seamless, relevant experiences

Luxury goods business to see steady growth for third straight year

Veuve Clicquot undergoes mission to inspire women to become entrepreneurs

Customer satisfaction hinges on fulfilling specific needs: Forrester

Emotion should not be underestimated in building customer loyalty

Monobrands gain ground in luxury ecommerce, but multi-brands maintain prominence: report

Boomers still outbuying younger clientele in prime London market

Ecommerce experience heightening consumers’ retail expectations

Luxury hotels can leverage social clout to attract young affluents

Fight against fakes becomes more important as counterfeit quality grows

Desire for sustainable fashion spans all generations

Coordinated, prominent product placement most effective: study

Luxury home brands lacking cohesive voices, images: report

Long-term discretionary spending remains steady: Deloitte

Millennials to inherit $68tn, will spend on values

Affluents pull back on luxury purchases as confidence wanes: report