Ritz-Carlton spearheads global initiative to extend impact

Published: December 9, 2014

The Ritz-Carlton Hotel Company is the first founding partner of Impact 2030, a global project for corporate volunteering that will combine the joint efforts of many brands to tackle otherwise unattainable goals.

Does mobile-first leave the customer behind?

Published: December 9, 2014

As common sense as it may seem, mobile first is the wrong approach to take when designing for visual commerce elements such as video and spin photography.

Why luxury retailers should watch Whole Foods’ new loyalty rewards pilot

Published: December 8, 2014

Increased pressure from major industry competitors and mass channels is eroding Whole Foods’ product differentiation. Pricing premiums are harder to defend and many of Whole Foods’ customer experience differentiators are being adopted as competitors respond to changing customer preferences.

Mobile shopping spurred on by consumer spontaneity

Published: December 8, 2014

According to Forrester Research, United States mobile commerce is projected to hit $114 billion this year. With the idea of mobile shopping becoming more mainstream, consumers have become increasingly comfortable making payments on their phone and on the go.